Running a Manual Sync

You can trigger a sync manually at any time — whether you have a schedule set up or not. This is useful when you receive an ad-hoc update from a supplier and need it live on your store immediately.

How to Run a Manual Sync

1. Go to your dashboard.
2. Find the profile you want to run.
3. Click the Start button next to it.
4. A confirmation prompt will appear: "This may take a few minutes depending on your product count."
5. Click OK to confirm.

What Happens During a Sync

After you click OK, the profile's status on the dashboard updates in real time as it moves through each phase:

Once the sync completes, the status returns to Ready and you can click View Logs to see the results.

When You Can't Start a Sync

The Start button is disabled in these situations:

• Profile is already running — Wait for the current sync to finish before starting another.
• Store is still setting up — Alterify is still importing your product catalog from BigCommerce. Click Check Status to refresh.
• Profile is disabled — The profile has been disabled due to a plan limit. Upgrade your plan or remove unused profiles to re-enable it.

Manual Syncs with File Upload Profiles

If your profile uses File Upload as the source type, the sync will use the last file you uploaded. To sync with a new file:

1. Click the dropdown arrow next to Start and select Edit Settings.
2. Upload the new file.
3. Click Update.
4. Then click Start to run the sync with the new file.

Profiles using Remote URL or FTP/SFTP always fetch the latest file automatically — no need to update anything before running.